Softolina (“we” and “us”) is the operator of (https://softolina.com/) (“Website”). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to await restocking of the backordered item or prefer us to process a refund.

Shipping Costs

Free shipping for all orders.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Delivery Terms

Transit Time

• United States: 2 – 4 business days.

• United Kingdom: 3 – 6 business days.

• Canada: 4 – 7 business days.

• Australia: 5 – 8 business days.

Dispatch Time

Orders are usually dispatched within the same business day of payment of order. Our warehouse operates Monday – Saturday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

Softolina will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.

Duties & Taxes

• United States: Sales tax has already been applied to the price of the goods as displayed on the website.

• United Kingdom, Canada, and Australia: Import duties and taxes may be applicable depending on the customs policies of the destination country. Customers are responsible for any applicable duties or taxes upon delivery.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer Service

For all customer service inquiries, please email us at support@softolina.com